
よくあるご質問
ご予約に関してはまずはこちらの
A. After you have cancelled a reservation, refunds are processed in line with our cancellation policy once the authorization hold expires. After the refund has been processed, it usually takes about 1-2 weeks for the processing details to be communicated to your credit card company or bank, after which your funds will be reimbursed to your account.
※ After completing the cancellation, we are unable to track the processing status of your refund.
※Inquiries to the card company must be made by the cardholder.
Please see the help section of TableCheck Inc. for more details: https://support-diners.tablecheck.com/hc/en-us
A. Please visit the TableCheck Inc. site for more details regarding the usage of pre-paid credit cards:
A. After reading and understanding our Reservation Rules & Guidelines, any queries can be sent to the email address displayed after completing your booking.
※We do not accept queries via phone, social media or DM.
※We do not handle cancellations via email.
(It may take several days for us to reply to your email. Depending on the content of the email we may not respond. We ask for your understanding).